DO YOU HAVE QUESTIONS?
HERE’S WHAT YOU NEED TO KNOW!
You can reach us by sending us an email at email@example.com.
Monday – Friday 9am – 5:30pm EST
We make every effort to answer emails within 24 hours (excluding weekends and holidays).
Your order will be shipped USPS Mail which usually arrives within 1-3 business days upon receipt by the post office. We pride ourselves on quick order processing however cannot make any guarantees regarding USPS delivery times.
Shipping/Handling is a flat rate of $6.50 for all orders.
All orders are shipped via USPS Mail and will be sent – Carrier Leave If No Response. This is a release that authorizes the USPS to leave the package in an unsecured location such as a porch or stairways, if it does not fit in the mailbox and the recipient is not available to accept the package.
Slayer Inc is not responsible for stolen packages that the post office has delivered.
USPS only allows claims for packages that they have lost (lost=did not get delivered) or damaged.
If you have concerns about your package being left, please put a note in the order comments and we will ship Signature Required. This means someone MUST be home to sign for the package. If the mail carrier is unable to obtain a signature, an Attempted Delivery notice will be left with instructions on how to obtain your package.
We do everything possible to get the orders out as quickly as possible.
Orders are processed Monday through Friday usually within 2 days of order placement and depending on volume. Orders placed after 1pm EST on Friday’s will not be processed until Monday.
At this time we do not offer expedited shipping services. You will receive an email notification with the tracking number once the shipping label is created.
Paying for your merchandise is easy and secure! All payments are processed through PayPal or Stripe (your choice). You DO NOT need a PayPal account and we accept all major credit cards. If you choose PayPal, when you are redirected to the PayPal payment screen, simply select “PayPal Guest Checkout”.
Slayer Inc. does not retain any of your credit card information. The only information we capture is your name, billing and shipping address and email address. We respect your privacy and do not sell or share your personal information with third-party vendors. Refer to PayPal’s website and Stripe’s website for their respective privacy policies.
Slayer Inc must be notified of any issues within 2 days of order receipt. Tackle returns must be done within 3 days of receipt . Hats and apparel returns must be done within 3 days of receipt. Tackle must be unused and still in the original packaging. Hats and apparel will not be refunded if the apparel has been worn or is damaged. The buyer is responsible for all shipping costs for all types of returns. Please email us at firstname.lastname@example.org to obtain return authorization before returning any item(s).
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